Refund policy
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be:
- Unused, unworn and unwashed
- In the same condition in which you received it
- In its original packaging, where applicable
- Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Personalized and Custom-Made Items
Personalized, customized and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
Please carefully review all personalization details before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or you received the wrong product, contact us as soon as possible so we can review the issue and make it right.
We may request photographs of the item and its packaging to help us process your request.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.
Original shipping charges are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost in transit.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original method of payment. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Cancellations
Orders may be cancelled within 1 hour of being placed, provided that the order has not already entered production or fulfillment.
Personalized or custom-made orders may not be cancelled once production has begun.
Exchanges
If you would like a different product, size or design, please contact us. Depending on the item, the easiest option may be to return the eligible item and place a new order.
How to Request a Return
To request a return, please contact us through the contact information provided on our website and include your order number and the reason for your return.
Returns sent without prior approval may not be accepted.
Exceptions
Certain items may not be eligible for return for hygiene, safety or other reasons. Any such exclusions will be clearly identified on the applicable product page.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.