Shipping policy
Shipping Policy
Thank you for shopping with House of Ease. We carefully prepare and package every order before shipment.
Order Processing
Orders are generally processed within 2–5 business days.
Personalized or customized products may require additional preparation time. Any longer processing time will be indicated on the applicable product page when possible.
Business days do not include weekends or statutory holidays.
Shipping Within Canada
We ship throughout Canada.
Free standard shipping is available on orders of C$99 or more before taxes.
For orders below C$99, shipping charges are calculated according to the shipping option available at checkout.
Estimated delivery time after your order has been shipped is generally 2–8 business days, depending on your location and the carrier.
International Shipping
We ship to selected international destinations.
Free standard international shipping is available on orders of C$149 or more before taxes.
Orders below C$149 are subject to the shipping rate displayed at checkout.
International delivery times vary by destination and may generally take approximately 5–15 business days after dispatch. Customs processing or carrier delays may occasionally result in longer delivery times.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless specifically collected at checkout, these charges are the responsibility of the customer and are not included in our product or shipping prices.
House of Ease is not responsible for delays caused by customs clearance.
Tracking
When tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after your shipment has been processed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Delays and Lost Packages
Delivery dates are estimates and are not guaranteed. Delays can occasionally occur due to weather, customs processing, carrier disruptions, holidays or other circumstances outside our control.
If your tracking information indicates an unusual delay or your package appears to be lost, please contact us and we will assist you in reviewing the shipment with the carrier.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the damaged product and packaging so we can review the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: